Shipping Policy
Last Updated: June 2026
Our Commitment
At Block Story, we're committed to delivering your order as quickly and safely as possible.
Every order is carefully processed and shipped with tracking so you can follow your package throughout its journey.
Order Processing
Orders are typically processed within 1–3 business days.
During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
Once your order has been processed and shipped, you'll receive a confirmation email containing your tracking information.
Delivery Estimates
Estimated delivery times vary depending on destination and carrier availability.
United States
5–12 Business Days
Canada
5–12 Business Days
United Kingdom
5–12 Business Days
Europe
5–12 Business Days
Australia & New Zealand
5–12 Business Days
Rest of World
7–15 Business Days
Please note that these delivery estimates are not guaranteed and may vary due to factors outside our control.
Tracking Information
Tracking information is provided for all orders.
After your order ships, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active after receiving your shipment confirmation.
Shipping Costs
Shipping rates are calculated during checkout.
Orders qualifying for promotional free shipping will automatically receive the applicable discount.
Customs, Duties & Import Fees
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Delays
While we work closely with our fulfillment and shipping partners, delivery delays can occasionally occur due to:
Carrier disruptions
Customs processing
Severe weather conditions
Public holidays
High shipping volume periods
Other circumstances beyond our control
We appreciate your patience and understanding should these situations arise.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has not yet been processed, please contact us as soon as possible.
Once an order has shipped, we may be unable to modify the delivery address.
Lost or Delayed Shipments
If you believe your shipment has been lost or significantly delayed, please contact our support team.
We'll work with the shipping carrier to investigate the issue and assist in finding a resolution whenever possible.
Contact Us
For shipping-related questions, please contact:
Email: support@theblockstory.com
Block Story