Frequently asked questions

Everything you need to know before your next build.

Many of our featured models include integrated LED lighting designed to bring each scene to life. Lighting information can always be found on the product page specifications section.

Orders are typically processed within 1–3 business days.

Most deliveries arrive within 5–12 business days depending on destination and carrier availability.

Tracking information is provided for every order.

Yes.

As soon as your order ships, you'll receive a tracking number via email so you can follow your package throughout its journey.

Building sets contain many individual components, and while rare, missing pieces can occasionally happen.

If your set is missing parts, contact our support team and we'll assist in arranging replacement pieces whenever available.

No.

Block Story specializes in premium building sets from a variety of carefully selected brands and designers. Each product page clearly identifies the manufacturer and specifications of the set.

Difficulty varies by model.

Each product page includes a difficulty rating, estimated build time, piece count, and recommended age to help you choose the right build experience.

We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

Unused items may be eligible for return within 30 days of delivery.

Please review our Refund & Return Policy for full details and eligibility requirements.